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Archive for October, 2010

Tech Horror Stories–Other Side of the Coin

Oct 31, 2010

Last week we talked about customers who called in for help with their computers, but had a hard time with the technical support consultants.  Well, we know that sometimes things can be a two way street.  There are tons of very qualified technicians out there who have horror stories about the people who call in for help.  Here are some of their stories.

A customer called for support and explained that she was having a system error with her Macintosh Pro.  The tech requested that the customer “right-click” on the open desktop option.  The customer did this twice, but nothing happened.  The tech asked the customer to explain exactly what had happened and the customer replied that there were instructed to “write ‘click,’” so she “wrote click,” on the keyboard.

One employee called requesting support from the tech support on the network in her own building.  When she explained the problem, the tech replied that they were not seeing a system error on their screen.  The employee responded, “Wow, you can see my screen from there?”  Ah, the beauty of the Cat 5 Ethernet Cable.

One customer rang the help line because they needed help installing an internet browser to the computer.  They were sent a CD with install directives, but they complained that the CD wasn’t working.  The tech asked the customer what type of computer they were using to try to install the CD.  The customer said, “Computer?  Oh no, I haven’t got a computer.  The CD is in my CD player and all I get is weird noises.  Listen.”

Some things you just can’t make up.

Computer Tech Support Horror Stories

Oct 26, 2010

It is the week of Halloween and since we don’t sell costumes, masks, makeup, or candy, we didn’t know how to help participate in the spookiest time of the year.

We think we found the way:  Horror stories about computer technical support.  These are gathered from various sites over the internet.

-A number of years ago, when high-speed internet was first coming around, a family called for tech support to help install the new equipment and software.  Since the computer was a bit on the older side, it only had a slot for a floppy disc and not a CD-ROM drive.  The tech wanted to install the new software from a CD, but was unaware that the computer did not have a CD drive.  When a second member of the family came home, they saw their mother trying to pry the CD from the floppy disc drive while the tech said, “I’ve seriously never seen one of those before…are you sure it’s not a CD-ROM drive?”  Could you imagine what would have happened if the PC only had a USB hub?

-A customer called their technical support representative to help resolved a problem.  The problem was that the computer only showed a message that said, “boot2/.”  The customer let the tech know that he was using a PC, to which the tech said “I’m the Mac tech.  The Windows tech is gone, but I can try to help you.”  After the customer explained the steps he’s already tried, the tech advised, “Sir, have you put any cheese or mustard in your drive?  We’ve had that happen a lot lately.”  We guess it’s pretty easy to confuse a computer and a cheeseburger.

Hopefully these horror stories will help put you in the Halloween spirit.

National Cyber Security Awareness Month

Oct 18, 2010

Since computers are such an important part of our lives these days, it is becoming even more and more lucrative for online criminals to access your accounts and steal your information.  Just think of what could happen to your life if someone had access to your online bank account, credit card numbers, or other important information, as you use networking tools to browse the web.

Therefore, in honor of October being National Cyber Security Awareness Month, we wanted to provide you with two short lists of information.  The first is the type of tactics that hackers use to gather your information.  The second is a list of a few tips you can use to help keep yourself safe.

How Hackers Access  Your Account:

Re-Using Your Password: If you sign up for a third-party site and that account is hacked, a cyber criminal will learn your password. If you use the same password for all your important accounts, then the hacker now has the key to your identity.

Malware: Malware is software that infects your computer and is designed to keylog what you use as a password.  If you are checking your banking information on a public computer, or a friend’s computer that has been infected with Malware, then your password may also be at risk.

Phishing: When you receive an email from someone claiming to be an actual organization, but is asking for your password.

Brute Force: If you make your password something that is easy to guess through trial and error or your security question’s answer is something public knowledge.  For example:  Let’s say the security question was “What city were you born in?”  If your answer is “New York City,”  and in your bio you’ve written, “Born and raised in New York City,” then someone can easily put two and two together.

How To Keep Yourself Safe:

Vary Your Keywords: Don’t use the same password over and over again.  Change them up so that if a cyber criminal figures out one, they don’t figure them all out.

Change Your Passwords: Every so often revise or update your password just to be sure that if someone has your information, that the password they have will no longer be viable.  It is also recommended to change the entire combination of letters and not just increase a number.  For example, avoid going from “Computer1” to “Computer 2.”

Don’t Give Out Your Password: No official company or business that you are affiliated with, (Bank, Store, Educational Institution, etc.,) will ever ask you for your information through an email.  If you are every unsure of an email asking for information, call the organization in question to verify.

Hopefully with these tips you will keep your passwords safe.

Game With Confidence

Oct 8, 2010

If you are an avid gamer, you know how important it is that nothing goes wrong on the technical end while you are playing your game. We can’t help you when it comes to what actually happens in a game. If your teammate leaves his post and you get killed, then oops. Or if your attempting a pass and your receiver drops the football, then…oh well. Better luck next time, right?

But if you are ten feet away from capturing the other team’s flag and your wireless signal fades, then we have problems. In this instance, the other team did not best you with their abilities. You lost because of an outside force, which is all the more frustrating.

Don’t let your wireless signal ruin your night of gaming: Switch to a wired connection and you will no longer be at the mercy of signals flowing through the air. A simple Cat 5 Ethernet cable will ensure that your connection remains strong and constant. Now all you’ll have to do is show your opponents that you have the skills to be the best.

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